Effective: January 28, 2025
We at SerAI ("we," "us," "our") are committed to safeguarding the privacy of our users ("you," "your"). This Privacy Policy describes how we collect, use, disclose, and protect personal data when you access or use our AI-driven services, which integrate GPT-4 (subject to OpenAI’s terms) and SerAI proprietary technologies. Operating from Constanța, Romania, we adhere to the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable data protection laws.
By accessing or using our platform, website, or applications (collectively the "Service"), you explicitly consent to the practices set forth in this Privacy Policy. If you do not agree, please discontinue use of the Service.
(a) Personal Information: We may collect data such as your name, email address, and any other information you voluntarily provide. This information is processed in compliance with GDPR principles. (b) Technical Data: We gather IP addresses, browser type, cookies, device information, and usage logs to diagnose technical issues and improve Service performance. (c) GPT-4 & SerAI Data: We do not store GPT-4 prompts or outputs in a manner that personally identifies you. Any anonymized or aggregate AI data is used solely for model enhancement and system analytics.
We process personal data under legitimate interests, contract necessity, or your explicit consent, as defined by GDPR Article 6. Where consent is required, you may withdraw it at any time.
(a) Service Provision: Your data enables us to deliver AI functionalities, respond to inquiries, and offer tailored experiences. (b) AI Improvements: SerAI and GPT-4 rely on aggregated or anonymized data to refine machine learning models. (c) Compliance & Legal Requirements: We may use your information to comply with legal obligations or to protect our rights.
(a) Trusted Partners: We may share data with carefully selected third-party vendors who assist in operating our Service. Each partner is bound by strict confidentiality and data protection obligations. (b) Legal Compliance: We may disclose data when required by law or to protect the rights of SerAI, our users, or others. (c) No Refunds: This Privacy Policy in no way entitles you to refunds for data-related services or AI-based functionalities, as specified in our Terms & Conditions.
(a) Retention: We retain personal data only as long as necessary to fulfill the purposes outlined, unless a longer retention period is required by law. (b) Security Measures: We utilize industry-standard safeguards (e.g., encryption, access controls) to protect your information. However, no system is entirely impenetrable, and we cannot guarantee absolute security.
Your data may be transferred to and processed in countries other than your own, including those outside the EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to maintain GDPR compliance for such transfers.
You have the right to access, rectify, erase, restrict processing of, or object to the processing of your personal data, as well as the right to data portability. You may also have the right to lodge a complaint with a supervisory authority in the EU. To exercise these rights, please contact us.
The Service is not intended for users under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child’s data has been provided, please contact us so we can delete such information.
Our Service may contain links to external websites or include integrations with third-party APIs. We are not responsible for the privacy practices of those entities. We encourage you to review their respective privacy policies before providing any personal information.
We reserve the right to amend this Privacy Policy at any time. Changes will be posted on our website, and continued use of our Service after modifications indicates your acceptance of the updated policy.
For any questions regarding this Privacy Policy or your personal data, please contact us by phone at +40 774 498 609 or by email. By using the Service, you confirm your understanding of and agreement to the collection, processing, and storage of personal data as described herein.